These Terms and Conditions (“Terms”) govern your use of the services provided by Glowvo, a virtual company offering video resume services, career consultation, job search support, and personal branding assistance (“Services”). By accessing or using any of our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
1. Services Overview
Glowvo provides the following Services:
- Video Resume Creation – Assistance with the creation, editing, and presentation of personalized video resumes.
- Career Consultation – Professional advice and guidance for career development, job search strategies, and job market insights.
- Personal Branding Assistance – Expert advice on improving your personal brand, including online presence, professional portfolio, and social media strategy.
- Job Search Support – Ongoing guidance, leads, and tools to keep your search on track.
2. User Eligibility
To use our Services, you must:
- Be at least 18 years of age or have the consent of a parent or legal guardian if under 18.
- Have the legal capacity to form binding contracts under applicable law.
3. Account Registration
You may need to create an account to access certain Services. You agree to:
- Provide accurate and complete information.
- Maintain the confidentiality of your account credentials.
- Notify Glowvo immediately of any unauthorized account use.
4. Payment Terms
- Fees: Our Services may require payment. Pricing will be provided during booking or subscription.
- Payment Methods: Credit card, debit card, or other approved methods.
- Refund Policy: All payments are non-refundable unless otherwise stated at purchase. In certain cases, refunds may be provided in Glowvo’s sole discretion for services not yet rendered. See our Refund Policy for details.
5. User Responsibilities
You agree to:
- Use our Services only for lawful purposes.
- Provide accurate, complete, and up-to-date information during the service process.
- Not engage in harassment, abuse, or illegal activity.
- Not submit false or misleading materials.
6. Intellectual Property
- All Glowvo content, materials, and intellectual property are owned exclusively by Glowvo.
- You may use provided materials for personal use only.
- Distribution, resale, or reproduction without written consent is prohibited.
7. Privacy and Data Protection
Your use of our Services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
8. Disclaimers
- Glowvo makes no guarantees regarding career outcomes or hiring success.
- We are not responsible for decisions made by third parties based on your materials.
- No Warranties: Except as expressly provided in writing, Glowvo disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of Liability
- To the fullest extent permitted by law, Glowvo shall not be liable for indirect, incidental, or consequential damages.
- Our total liability will not exceed the amount you paid for the Service giving rise to the claim.
10. Termination
- Glowvo may suspend or terminate your account for violations of these Terms.
- You may close your account at any time by contacting support.
11. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. Any disputes will be resolved exclusively through binding arbitration in San Francisco County, California, under the rules of the American Arbitration Association (AAA) Consumer Arbitration Rules. BY AGREEING TO THESE TERMS, YOU UNDERSTAND AND AGREE THAT YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL. This agreement to arbitrate does not prevent either party from seeking relief in small claims court for disputes within that court’s jurisdiction. Proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action.
12. SMS Consent & Communications
By providing your mobile phone number and checking the SMS consent box during booking, you agree to receive text messages from Glowvo, which may include:
- Appointment reminders and updates
- Service-related notifications
- Occasional promotions or offers (if you’ve opted into marketing texts)
Message frequency varies.Message & data rates may apply.
Reply STOP to cancel at any time. Reply HELP for help or email contact@goglowvo.com. Consent to receive SMS messages is not required to purchase our Services. Transactional texts may still be sent to you as part of your service delivery unless you opt out.
13. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including internet outages, strikes, or natural disasters.
14. Changes to the Terms
We may update these Terms at any time. Changes will be posted with a revised “Last Updated” date. Continued use after changes indicates acceptance.
15. Contact Us
Glowvo
Email: contact@goglowvo.com
Phone: 415.319.6993
Website: goglowvo.com
